Customer Service Specialist (Remote)

Schedule: 9AM - 5PM EST

Monthly Salary: US $3,200

Employment Type: Contractor

Job Description: Customer Service Representative

Location: Remote

Position Overview:

We are a leading brand dedicated to providing high-quality multivitamins that empower individuals to live healthier lives. We are passionate about wellness and committed to delivering exceptional customer experiences at every step.

We are expanding our team and looking for 5 Customer Service Specialists to join us. In this role, you will respond to approximately 70-100 customer inquiries per day via Zendesk and Gorgias, ensuring prompt and professional support. You will assist with order management using Shopify and other platforms, helping resolve customer concerns and maintaining our commitment to excellent service.

Key Responsibilities:

- Respond to customer inquiries via email through Zendesk or Gorgias with accuracy and professionalism.

- Address order-related issues, including tracking, returns, and replacements, adhering to company policies.

- Provide empathetic, knowledgeable support for product-related questions, guiding customers toward solutions.

- Manage and update customer orders in Shopify with precision and timeliness.

- Collaborate with internal teams to resolve escalated cases and ensure customer satisfaction.

- Identify and suggest process improvements to enhance the overall customer experience

What We Offer:

Comprehensive Benefits:  Insurance coverage no matter where you are in the world.

Paid Utilities: We’ll cover your gym membership, electricity bill, and internet expenses.

Equipment Provided: All necessary tools and equipment will be supplied and shipped to you.

Bonuses and Incentives:  Performance-based bonuses to reward your hard work and dedication.

Growth Opportunities:  Be part of a growing team with potential for advancement.

Qualifications:

- Previous experience in customer service.

- Strong written communication skills with excellent grammar and attention to detail.

- Ability to manage customer inquiries with efficiency and a problem-solving mindset.

- Empathy, patience, and a commitment to providing exceptional customer care.

- EMN-2 Certificate or other certifications that validate your Customer Service skills.

- Reliable internet connection and a suitable space for remote work.

Even if you don’t meet all the listed qualifications, we encourage you to apply if you are a dedicated individual who believes you can learn and excel in this role. We carefully review all applications and make our decisions not only based on experience but also on valuable traits and qualities that align with our team and mission.

Why Join This Team?

We believe in taking care of our team as much as we care for our customers. With unparalleled benefits, a supportive remote environment, and a mission-driven approach, you’ll have the tools and resources to thrive.

How to Apply:

If you’re passionate about customer service and want to join a dynamic, supportive team, submit your resume and the required information below.

Note: This is a remote position, and we welcome applicants from anywhere in the world!

We will review all applications within 1-3 business

days of submission. Please allow some time for our team to review your submission. We look forward to hearing from you.